Returns & Exchanges

RETURNS + EXCHANGES

Any purchase can be returned for a full refund within 3 days of PURCHASE. Exchanges on UNUSED products can be made within 30 days of purchase.
For any refunds or exchanges the product must show NO WEAR.
We regret that we cannot refund ANY custom made items, only issue store credit where applicable.  We would love to help you find something that is perfect for you.  The best part -- we pay the shipping both ways!!

To initiate your return/exchange please email shop@alexisdrake.com or call 307-426-4322.  You can also return/exchange at the studio during our business hours.

REPAIRS

We would be happy to repair anything that we handcrafted at Alexis Drake. Please note : There may be a minimal material charge associated with the repair.
To initiate your repair email shop@alexisdrake.com or call 307-426-4322.  You can also bring your repair to the studio during our business hours.

 

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Privacy Policy

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We and our third party partners may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We may collect the following categories of information for the purposes explained below.
  • Advertiser website activity: This is data about your browsing activity on the Advertiser's website. For example, which pages you visited and when, and what items you placed into your online shopping cart.
  • Device and browser information: This is technical information about the device or browser you use to access the Advertiser's website. For example, your device's IP address, cookie string data and (in the case of mobile devices) your device type and mobile device's unique identifier such as the Apple IDFA or Android Advertising ID.
  • Ad data: This is data about the online ads we have served (or attempted to serve) to you. It includes things like how many times an ad has been served to you, what page the ad appeared on, and whether you clicked on or otherwise interacted with the ad.
  • Data from Advertising Partners: This is data that we receive from other digital advertising companies that we work with (“Advertising Partners”) to help us deliver ads to you and recognize you across browsers and devices. This may include pseudonymous advertiser identifiers that some Advertisers or other third party ad platforms choose to share with us, such as your "Customer ID" with an Advertiser or an identifier associated with a hashed (not readable) version of your email address. We may work with these Advertising Partners to synchronize their unique, anonymous identifiers to our own to enhance data points about a particular unique browser or device.