Frequently Asked Questions
HOW DO I MAKE MY OWN CUSTOM HANDBAG?
There are two ways to create your custom handbag. 1) You can choose all of your finishes online by navigating through our custom section on the website, HERE. 2) You can make an appointment HERE at our Cheyenne studio and visit with a member of our team to make your choices. See and feel the leather, check sizing and space with all of the samples that are available to view.
Make and appointment to create your custom handbag HERE.
Please Note : When you order a custom product, items cannot be modified after creation, cancelled or returned after it is in production. Custom items require 3-6 weeks for production and delivery. Further terms apply, please see our Conditions of Sale.
HOW LONG DOES IT TAKE FOR MY CUSTOM ORDER TO BE MADE?
Custom orders are made in our Cheyenne studio. They are cut by our production team and stitched by our seamstresses and finished in-house with the customizations that you requested. This process takes from 3-6 weeks for completion. After your order has been taken and entered production, you will receive status updates via email as your order progresses through production.
CAN I BE UPDATED ON THE STATUS OF MY ORDER?
Sure! You will receive email updates after your order is placed and all through the production process. Please keep in mind, we can only give you an estimate of finishing. You will also receive a shipping confirmation before it ships or a phone call when it is ready at the studio for pick up.
DO YOU DONATE TO CHARITABLE ORGANIZATIONS?
Yes! We love to donate to organizations within our community, state and region. Please fill out our donation form HERE and we will be in contact with you regarding your event.
DO YOU HOST BIRTHDAYS, BABY SHOWERS, BRIDAL SHOWERS, PRIVATE EVENTS?
Yes! See our private event/workshop page HERE. We would love to help you celebrate your special event. Ready to schedule? Email us here to get on our calendar!
WHERE ARE YOU LOCATED?
We are located in Cheyenne, WY at 307 1/2 West Lincolnway. Our studio is on Lincolnway between Carey and Pioneer Avenues.